The concept of blamelessness as applied to modern companies has noble origins. It surfaced in today’s “devops” organizations through the vehicle of the “blameless post-mortem”; that is, a retrospective, held after a major incident, in order to a) learn from the failure and b) avoid future failures of a similar type from occurring. In the context of such a process specifically, blamelessness is extremely valuable, because blaming individuals would lead to loss of valuable factual information about both the incident and the individuals’ motivations for taking certain actions at certain times during the incident handling. This is admirable as the goals here are to find out why something transpired the way that it did, learn from those events, and engage in continual improvement of one’s processes.
- "Let’s Stop Using The Term Blameless Culture." Julian Dunn Blog. Retrieved from https://www.juliandunn.net/2016/04/07/lets-stop-using-the-term-blameless-culture/